Questions about my order
What if something is wrong with my order?
At Group Cards we hope that every customer is happy with their order.
However if there is a problem with your order please contact the
customer services team on firstname.lastname@example.org. We will
need your order number, the event details and the registered email
What if I want to change the completion date on my order?
Please log back on to the site using your username and password. Go to
the event for the date you want to change, update the date and resave the
What if my delivery is late?
Please check the requested delivery date for the event. If the order is later
that the agreed date, please contact us on
Can I cancel my order?
In exceptional circumstances you may be able to change or cancel your order providing it hasn't already been
printed. Go to your Manage Events and check the
As long as the status for a card order is 'In Progress' then you may be able to change or cancel it. Contact email@example.com
How do I change the delivery address on my order?
You can change the address your order will be delivered to providing it
hasn't already been printed. Go to your Order History in the My Account
tab, select the event you wish to change, update the event and click save. If you get any problems, please e-mail firstname.lastname@example.org
How can I track my order?
All of your order information is saved in your Account under the section
Refunds and lost orders:
Royal Mail aim to deliver over 90% of 1st Class mail the next working day
after posting but they are unable to provide a guaranteed service.
Items that have not been delivered by Royal Mail 5 working days after the
posting date will be either replaced or refunded.
For all refund or lost orders please contact Customer Service and they will
arrange to reprocess or refund your order.
An eCard event can be cancelled at any time before it has been ‘Completed’.
For real card orders WITHOUT collections:
As the service is a bespoke one, we are unable to process refunds. However, if the order is cancelled prior to it being completed we will credit the account by the cost of the event.
For real card orders WITH collections:
As the service is a bespoke one, we are unable to process refunds. However, if the order is cancelled prior to it being completed we will credit the account by the cost of the event. Any monetary collections processed to the point of cancellation will be returned, as a single deposit, to the account given. The event creator will be responsible for any onward return of contributions. As the collections will already have been processed by the banking services, the single deposit returned will be minus the service charge.