New Birthday Cards now Available!

Group Cards Site Content - FAQ


Using Group Cards


How to create an eCard event and gather messages



How to create an event and order a physical card



How to add a card message on behalf of someone else



How to Check Responders



How does it work?

Group Cards is an online card creation site that allows groups of card contributors to add personal messages to the same card, just like you would do in an office or for a family member or friend.


What are 'Events'?

Events are the names given to the card-collection being arranged by the creator. For example if you’re arranging a birthday card for John, you may wish to call the event ‘John’s 21st birthday’ to distinguish it from Sue’s leaving card. We recommend using memorial Event names for each event arranged.


What kind of cards are available on Group Cards?

Cards for all event types can be purchased on the Group Cards site. Examples of card types are Wedding, New Baby, Retirement, New Job, Congratulations and Sorry You’re Leaving. If there are card types you would like, but cannot find, please contact us on customerservice@customerservice.com


What times can I order

The Group Cards website is available 24x7. Please select the date for delivery of the card when setting up the event. Please allow 2 working days for delivery for physical cards. E-cards will be automatically sent shortly after the date.

We do occasionally have to take the site down for maintenance (usually during the early hours of the morning UK-time). Any orders already placed will be fulfilled as requested. Any new orders can be placed as soon as the site returns. Please check back regularly if the site is unavailable due to maintenance.


What is the difference between ‘physical cards’ and ‘E-Cards’ on the Group Cards site?

An eCard on www.groupcards.co.uk is card that is delivered electronically (through email) to the given email address. It comes in the form of a pdf document with a header and the friend / family messages below. Examples can be found on our Instagram site: www.instagram.com/group.cards/ A ‘real card’ is a physical card that arrives through the post (postage within the UK is free)


Can I order presents at the same time?

Only cards can be ordered from Group Cards for now. You can set up a collection to purchase gifts, however at the moment we only refund this to your account (minus an admin fee). We are planning to allow gifts to be ordered through Group Cards very soon.


I’ve lost / forgotten my login details, what do I do?

Go to the Log In page and click on the ‘Forgot password’ link. Enter your email address and click “Submit” to receive a password reset by email.


Partnership requests

We will offer gifts for sale very soon. Please get in touch if you are a gift company that would like to partner with us to offer gifts or vouchers on customerservices@groupcards.co.uk


Questions about my order

What if something is wrong with my order?

At Group Cards we hope that every customer is happy with their order. However if there is a problem with your order please contact the customer services team on customerservices@groupcards.co.uk. We will need your order number, the event details and the registered email address.


What if I want to change the completion date on my order?

Please log back on to the site using your username and password. Go to the event for the date you want to change, update the date and resave the event.


What if my delivery is late?

Please check the requested delivery date for the event. If the order is later that the agreed date, please contact us on customerservices@groupcards.co.uk


Can I cancel my order?

In exceptional circumstances you may be able to change or cancel your order providing it hasn't already been printed. Go to your Manage Events and check the event status.

As long as the status for a card order is 'In Progress' then you may be able to change or cancel it. Contact customerservices@groupcards.co.uk


How do I change the delivery address on my order?

You can change the address your order will be delivered to providing it hasn't already been printed. Go to your Order History in the My Account tab, select the event you wish to change, update the event and click save. If you get any problems, please e-mail customerservices@groupcards.co.uk


How can I track my order?

All of your order information is saved in your Account under the section Manage Events.


Refunds and lost orders:

Royal Mail aim to deliver over 90% of 1st Class mail the next working day after posting but they are unable to provide a guaranteed service. Items that have not been delivered by Royal Mail 5 working days after the posting date will be either replaced or refunded.

For all refund or lost orders please contact Customer Service and they will arrange to reprocess or refund your order.


Cancelling Orders

For E-Cards
An eCard event can be cancelled at any time before it has been ‘Completed’.

For real card orders WITHOUT collections:
As the service is a bespoke one, we are unable to process refunds. However, if the order is cancelled prior to it being completed we will credit the account by the cost of the event.

For real card orders WITH collections:
As the service is a bespoke one, we are unable to process refunds. However, if the order is cancelled prior to it being completed we will credit the account by the cost of the event. Any monetary collections processed to the point of cancellation will be returned, as a single deposit, to the account given. The event creator will be responsible for any onward return of contributions. As the collections will already have been processed by the banking services, the single deposit returned will be minus the service charge.